Gorosei.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received. All items are shipped at their own rate and will have their own estimated time of delivery. Orders placed will be shipped in the same or next business day after processing.
Please allow additional time for processing on Holidays.
Lost or Stolen Packages
- If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available. We are not responsible if packages are stolen after it had been delivered to your doorstep.
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
To track am your order or package please see out tracking page.